Shipping policy
Thank you for shopping with MONIKA LEHNHARDT. As a professional online bag store based in Wellington, New Zealand, we focus on providing high-quality bag products and standardized global logistics services. We strictly follow standardized order processing and packaging procedures to ensure all customer orders are properly handled and safely delivered within a reasonable logistics cycle.
1. Order Processing Time
After your order payment is successfully confirmed, our team will complete order review, product inspection, packaging and outbound preparation within 1–5 business days. All processing work will be paused during New Zealand local weekends and official public holidays, which are not included in the normal processing period. During peak shopping periods or sudden order volume surges, order processing schedules may be slightly prolonged. We will issue formal email notifications to customers once obvious delivery delays occur.
2. Shipping Rates and Delivery Estimates
All shipping fees for bag orders are calculated based on the actual package volume, weight and delivery destination. The final shipping cost will be clearly displayed on the checkout page before payment, allowing customers to confirm all logistics expenses in advance.
All orders adopt standard shipping service, with an estimated delivery time of 15 business days.
The delivery time is for reference only. Actual delivery progress may be affected by logistics carrier efficiency, cross-border customs clearance progress, extreme weather, regional logistics restrictions and other objective uncontrollable factors.
3. Shipment Confirmation and Order Tracking
When your bag order is dispatched from our warehouse and picked up by the logistics carrier, you will receive an automated shipment confirmation email from our official system. The email contains your exclusive tracking number and official tracking query channel.
Due to system data synchronization rules, logistics tracking information will be updated and available for inquiry within 24 to 48 hours after shipment. If the tracking status cannot be queried normally after the synchronization cycle, you can contact our customer service team for manual status checking and follow-up.
4. Incorrect Address Disclaimer
Customers must fill in accurate, complete and valid recipient addresses, contact numbers and postal codes when placing orders. Please double-check all recipient information before completing payment to avoid logistics delivery errors.
MONIKA LEHNHARDT shall not be liable for package misdelivery, delivery failure or transit loss caused by incorrect or incomplete customer-provided address information. If the package is returned to our warehouse due to address errors, the customer shall bear all additional reshipping fees and secondary logistics costs.
5. Lost or Damaged Packages
If your package is lost during transit, please submit a lost package inquiry and application to our customer service team within 6 days after the expected delivery date. We will cooperate with the logistics provider to investigate the entire transit record and actively advance the problem resolution.
Long-distance transportation may cause extrusion, scratches or structural damage to bag products. If you receive damaged, defective or incompletely packaged goods, please take clear photos and videos of the damaged products and original packaging within 24 hours after receipt. After you submit the relevant evidence, our team will conduct a professional verification and provide a targeted solution as soon as possible.
6. Apparel Care and Usage Notice
Each of our bag products is equipped with exclusive material care instructions, applicable to leather, canvas, nylon and other common bag materials. Customers shall use, clean and store the products in accordance with official care guidelines. We do not undertake any liability for product damage, deformation, fading or performance degradation caused by private modification, improper cleaning, inappropriate storage and human misuse.
7. International Shipping and Customs Notice
We support international shipping services for global customers. For all cross-border orders, the destination country or region may charge import duties, customs clearance fees and other related taxes according to local trade policies.
All customs-related expenses are borne by the customer independently and are not included in the product price and shipping fees. Any package detention, clearance failure or return caused by non-compliance with local customs regulations shall be the customer’s sole responsibility.
8. Contact Information
If you have any questions or concerns about our shipping policy, order logistics status and delivery-related after-sales issues, please contact us via the official channels below: